My Fine Portal
The customer portal for managing and paying infringement notices
My Fine Portal is CitiPark's infringement management system (IMS) — a secure online portal where motorists can look up a penalty notice, view the photographic evidence, pay securely via Stripe, or lodge an appeal — all in a few clicks from any device.
Once a parking notice is issued, motorists receive a physical ticket with a unique reference number and QR code. Scanning the QR code or entering the reference at My Fine Portal instantly pulls up the full case — penalty amount, offence description, issue date, due date, vehicle details (registration, make, colour), and the location where the infringement was recorded.
Photographic evidence captured by officers through InforceMate and Detecta is attached directly to each case, giving motorists complete transparency. From the portal, they can choose to pay securely online via Stripe-powered checkout, lodge a formal appeal with supporting documentation, or nominate another driver — all without a phone call or letter.
For CitiPark and our clients, My Fine Portal doubles as the back-office infringement management system (IMS). Property managers and councils get a real-time dashboard showing every active case, payment reconciliation, dispute outcomes, and enforcement analytics — providing a clear, auditable trail from patrol to resolution.
What My Fine Portal gives you
Secure online payments
Motorists can pay a notice in full online, any time, with a secure, encrypted checkout.
Instant notice lookup
Enter a notice reference to instantly view the details and photographic evidence.
Online dispute lodging
Customers can submit an appeal with supporting information directly through the portal.
Status notifications
Automated updates keep motorists informed as their payment or dispute is processed.
Case reporting for clients
Property managers and councils get a live dashboard of notices, payments and outcomes.
Bank-grade security
Payment and personal data are handled with encryption and strict access controls throughout.
From patrol to payment
Receive a notice
The motorist receives a notice referencing their My Fine Portal case number.
Look it up online
They enter the reference on My Fine Portal to view full details and evidence.
Pay or appeal
They can pay securely online or lodge a dispute with supporting information.
Track the outcome
Automated updates keep them informed until the case is resolved.
Built for the people on the ground
- Motorists managing a notice
- Property & facilities managers
- Council administration teams
- Finance teams reconciling payments