Privacy Policy

CitiPark (“CitiPark”, “we”, “us” or “our”) provides parking enforcement services through InforceMate, the Detecta license plate detection app, and the My Fine Portal customer payments system across Sydney, NSW. We are committed to handling personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains what personal information we collect, how we use and disclose it, how we keep it secure, and how you can access, correct or complain about the handling of your information.

Information we collect

Depending on how you interact with us, we may collect:

• Contact details you provide through our Get in Touch form or direct correspondence, such as your name, email address, company, and phone number.
• Vehicle and enforcement data captured by Detecta during patrols, including number plate images, vehicle location, and the date and time of a scan.
• Notice and payment information processed through the My Fine Portal, including notice details, dispute submissions, and payment transaction records. Card details are processed by our payment provider and are not stored on our servers.
• Technical information such as device type, browser, and usage data collected automatically when you use our website or the My Fine Portal.

How we use your information

We use personal information to:

• Provide, administer and improve our InforceMate, Detecta and My Fine Portal services;
• Issue, process and manage parking notices, payments and disputes;
• Respond to enquiries submitted through our website or contact channels;
• Meet our legal, regulatory and contractual obligations; and
• Maintain the security and integrity of our systems.

Disclosure of information

We may disclose personal information to property managers, body corporates and councils who engage our enforcement services, to our payment processing provider, to IT and hosting service providers who support our systems, and where required or authorised by law. We do not sell personal information to third parties.

Data security

We use technical and organisational measures — including encryption, access controls and secure hosting — to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.

Cookies

Our website may use cookies and similar technologies to support core functionality and to understand how the site is used. You can control cookies through your browser settings; disabling them may affect some site features.

Access and correction

You may request access to, or correction of, the personal information we hold about you by contacting us using the details below. We will respond within a reasonable timeframe in accordance with the Australian Privacy Principles.

Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can investigate. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time to reflect changes in our practices or legal obligations. The “last updated” date above indicates when this policy was last revised.

Contact us

For privacy-related questions, access requests or complaints, contact us at:

• Email: support@citipark.com.au
• Phone: (+61) 0430 420 343
• Address: 10/81 Bertam Street, Mortlake, NSW 2137